Go360 Public Reporting
Outage and trouble reporting for the public and customers
Go360™ Public Reporting extends your mobile workforce by placing easy-to-use reporting tools in the hands of your customers, through their mobile device.
Connecting Customers
For customers comfortable using apps, this self-serve application allows the public and utility customers to conveniently make reports using their phone. Connect with customers by posting important alerts or notifications on the home screen.
The application can be branded to match the utility’s corporate image providing your customers with reassurance that they are connecting with an authentic and secure reporting system.
The application is flexible enough for any size of utility or municipality. Functionality can be added as a community’s needs grow.
Outage Map
Customers can view the utility’s service area to look up planned or unplanned interruptions of service or outages. View the location, extent of the issue, estimated time of resolution, or other updates.
Report an Outage
Users can report an outage, or service interruption and be informed if they are part of an existing outage. Reports can be location, date, and time stamped.
Report Trouble Issues
Customers and citizens can also report various trouble issues such as streetlights, damaged electrical equipment, downed wires, and more. Menus help users select an issue type, report it, and have their report be directed to the correct department for initial assessment and field crew dispatch, helping everyone Spend Time Wisely.
Photos and comments can also be included in both Outage and Trouble reports.
Self-Serve Requests
Self-serve requests such as connects / disconnects can conveniently be made without having to wait for a busy customer care representative.
Customer care representatives or control room operators can respond quickly to incoming reports or requests. Complete customer information and history can be displayed on the representative’s screen.
Follow-Up Notifications
Users can request their own follow-up notification making this a closed loop process.
Explore Go360 Business Centre
Go360™ Business Centre comprises of a fully integrated suite of applications. Skilled people are part of the equation. Go360’s technology and data integration bring it all together to support users in their roles from technicians, operators, analysts, supervisors, and executives, so your staff and employees Spend Time Wisely.