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Go360 Public Outage Map

Responsive online and up-to-date outage information to customers

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Utilities, municipalities, and other organizations understand that customers want reliable news and information quickly. Go360™ Public Outage Map allows utilities to get important outage information online fast. Customers can easily view the outage map through a desktop or mobile device.

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Go360 Public Outage Map integrates with customer care and the outage management system (OMS) and provides critical information such as the service outage area, number of customers, cause of service outage, planned maintenance outages, and estimated time of service restoration.

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The outage map integrates with Go360 LiveOps and Go360 Contact Centre and is automatically updated by specific operator functions in the control room, all in real-time. Notifications can also be pushed out to customers who want this information via email, text, social media, or other means.

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Integrated Business Applications & Information

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