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Go360 Multi-Tier Dispatch

Go360 Dispatcher in front of computer screen

The Next Evolution of Go360 Dispatch, a multi-tier application allows for synchronized management across departments, employees, and contractors delivering streamlined workflows and time savings while better managing costs

Go360™ Dispatch is an intuitive, secure web application used by utilities, government, and other industries to coordinate, manage, assign, and record their work.

AGSI’s Go360 Dispatch delivers:

  • Issue recognition from sensor web or transaction files (311)
  • Call centre integration and other unplanned calls
  • Management of both planned and unplanned jobs
  • Co-ordination of field crews, operations staff, and contractors
  • Live work status updates through Go360™ CrewOps
  • Timestamp tracking of work milestones
  • History of associated work comments and follow-ups
  • Reporting for all business and regulatory needs

Organizations responsible for service delivery and public safety, critical infrastructure (such as electric, water, roads, streetlights, telecom, bridges, buildings) and other services, are better prepared and more responsive to the needs of clients, community, and citizens.

Dispatchers have the ability to group incoming issues / incidents or alerts, organize work, and assign work to appropriate crews, while effectively managing costs, resources, and time. All the while prioritizing on issues and locations that will have the greatest impact for citizens and customers as well as safety and convenience.

Go360 Multi-Tier Dispatch user interface example

Dispatcher view with focus on incoming incident or issue details

Dispatchers can quickly mobilize field crews through the Rapid Dispatch workflow option or compile more complex work orders with multiple job tasks. The easy-to-use user interface allows dispatchers to evaluate incoming requests and determine the most appropriate response with all the available information.

Utilizing Go360™ CrewOps a dispatcher and all crews are sharing and coordinating work to be completed. The crew simply needs a web-enabled tablet or mobile device to receive assigned work by priority or search nearby unassigned work to self-assign & complete.

Go360 Dispatch is a business application that provides efficiencies and saves money through focused tools that allow your teams to spend their valuable time wisely.

Work task details

All pertinent details available to dispatcher

By including Go360™ Dashboards, managers and executives are provided a visual snapshot of current activities as well as an organization’s key performance indicators. Reporting abilities are provided in a number of measures including, review by assets, field crews, location, work type, work orders and more. Dashboards and reports, provide organizations with better insight on work performance, asset management, crew utilization, work quality, performance for financial accounting and can provide specific governing agency reporting requirements.

Unparalleled Protection & Security

AGSI’s Go360™ Security Engine is a proprietary system that continuously runs checks and balances in the background to protect data, control user access, and ensure user authentication. The Security Engine is a fundamental component of all Go360 applications, entrusted by many data sensitive organizations.

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